Heidi Mok

Hello!

I'm Heidi, a designer specializing in product design, service design, and facilitation. I'm experienced and adaptive, having worked across different sectors and scales of problems and complexity. I help teams drive projects forward in a collaborative, methodical, and systems-minded way. I'm good at storytelling and distilling abstract and technical problems into its core components. In moments of chaos, I'm calm and make others feel at ease.

Check out my bio and catalog of project stories

Sectors

+ Healthcare

+ Financial services

+ Legal technology

+ Government

+ Geospatial

+ Robotics automation

Approaches

+ Systems thinking

+ Design research

+ Participatory design

+ Mapping & diagramming

+ Prototyping

Values

+ Make connections

+ Zoom in/out

+ Wonder why

+ Show process

Outputs

+ Product/UI/UX designs

+ Maps & diagrams

+ Research insights

+ Strategic insights

+ Documentation