Product & Service Designer who thinks in systems

Hi! I'm a designer with 16 years of experience building digital products, services, and strategies for complex domains including financial services, healthcare, AI legal tech, and enterprise platforms. Grounded in 8 years of service design before moving into product, I'm an effective facilitator and systems thinker who keeps tracks of details, anticipates developer needs, and manages stakehoders.

Approaches

• Systems Thinking
• Design Research & Discovery
• Cross-functional Collaboration
• Workflow Mapping & Diagramming
• Rapid Prototyping & Iteration

Values

• Connect Dots Across Teams
• Zoom Between Detail & System
• Cross-functional Collaboration
• Question Assumptions
• Show Process Work

Outputs

• Product / Platform / UX Design
• Interaction & Workflow Models
• Maps, Diagrams, System Visualizations
• Research Synthesis & Insights
• Product Documentation & Standards