Better products, services, and systems for people

About

I'm Heidi, a design-focused problem solver. My experience is in product design (8 years) for B2B SaaS products and open source data platforms. I have also practiced service design/consulting (8 years) to improve customer experiences for multinationals in the US and Canada. I've worked across diverse industries including healthcare, finance, government, legal tech, geospatial, and robotics.

Expertise

• Helping teams solve the right problems
• Ownership of major projects and features as a sole/lead designer
• Translation of big picture ideas into concrete, shippable scopes of work
• Multi-stakeholder facilitation and co-creation