Heidi Mok Bio Projects

Recent Projects

Robot Operations UI

UI/UX Design | Robotics & Automation | Q1-Q2 2025

I led the end-to-end design of an operations interface that enabled factory operators to manage production workflows and recover systems quickly, reducing downtime risk.

Robot System Setup

UI/UX Design | Robotics & Automation | Q3-Q4 2025

I collaborated on an information architecture and interface redesign to make robot setup more attainable for non-experts, increasing adoption of a web-based UI.

Public Sector GHG Reporting

Service Design | Government | Q4 2023 - Q1 2024

I led a service design initiative to visualize the reporting workflow and experience of public sector employees, shaping decision-making on an emissions reporting tool.

HeatSprint Facilitation

Co-Creation & Facilitation | Geospatial & Data | Q1 2024

I supported the planning and facilitation of a 3-day co-creation at the World Meteorological Organization (WMO) in Geneva, contributing to the development of a global heat resiliency service.

NASA Airborne Data Catalog

Project Management & Design | Geospatial | 2022-2024

I partnered with a NASA team on two interfaces promoting airborne data curation and data discovery, transiting from beta to full public release.

Jupyter Mapping Library

UX Design | Open Source | Apr-Jul 2023

I clarified the user experience for a Jupyter notebook mapping library, making it easier for scientists to quickly visualize and interact with geospatial data throughout their research process.

NASA Heatmap UI Layer

Research & Design | Geospatial | Q2 2023

I partnered with a NASA data acquisition team on a small satellite (smallsat) heatmap feature showing the spatiotemporal distribution of existing records, improving data discovery.

Similarity Search

UI/UX Design | Geospatial & Open Source | Q3 2022

I transitioned a NASA proof of concept tool for locating similar images across space and time within a 2 month timeline to a minimum viable release, providing a foundation for further iterations.

Before That...

Design Practice Vision and Maturity Model

Design Leadership | Geospatial | Q1 2022

I brought together designers to co-develop a team vision and a maturity model for growth, setting standards for feedback and collaboration.

Teaching systems thinking

Teaching | Education | Q1 2019-2021

I developed and taught a 12-week Systems Thinking course at OCAD University for third year undergraduate students, advancing bigger picture thinking.

Automatic Document Grouping Feature

Product Design | Legaltech | Q3-4 2021

I led the design for a product feature that provides suggestions on how large sets of documents could be grouped and reviewed in a meaningful way, reducing manual time spent on sorting.

AI Contract Analysis Answers Feature

Product Design | Legaltech | Q4 2018 - Q3 2020

I was the design lead on a multi-year growth initiative to incorporate question-answering capabilities into a document review process, scaling an existing software platform.

Design Research on Cannabis Legalization

Research & Project Leadership | Retail | Q3 2018

I co-led a research project across Canada to report on barriers for cannabis enthusiasts when transitioning into the legal recreational market, providing insight for large cannabis retailers across Canada.

Faculty Innovation Training

Project Management & Facilitation | Education | Q2 2018

I co-led a hands-on 2.5 day innovation training workshop for college faculty members on how they can apply design thinking methods to help students develop the innovation skills required to be successful in the workforce.

Research Lead on Financial Well-being

Research Lead | Financial Services | 2017

I led a research workstream to map out current and future state experiences of financial members and identify opportunities to improve those experiences, giving a voice to end users.

Interactive Article on Urban Modelling

Design & Development | Urban Development | Q2-4 2020

I designed and developed an interactive article about the Oxford Cambridge Arc in the UK, providing Arc stakeholders with spatial analysis options and futures for land develpment.

Visual Communication Concepts

Visual Design Consultant | Urban Development | Q1 2018

I supported two data modelers in translating their research progress into visual communications for non-technical audiences, providing a reference for future data outputs.

Self-monitoring Service Map

Designer | Healthcare | Q4 2016

I collaborated with a biomedical communicator on a self-monitoring service concept, informing on a complex health issue and demonstrating the service design process.

Enterprise-wide Patient Centricity

Design and Facilitation | Healthcare | Q3-4 2013

I designed project branding and visual communications, and supported research for the development of a strategic framework on patient centricity, leading to over 30 patient initiatives.

Microfinance Mentorship Model

Designer | Financial Services | Q3-4 2013

I designed workshops visual assets and deliverables for a microfinance organization that supports entrepreneurs with mental illness and addictions, reimagining their service offering.

Workshop on Patient Experience Indicators

Designer & Facilitator | Healthcare | Q2 2013

I conducted patient interviews and facilitated a 2-day workshop with 30 participants to identify key patient experience moments and indicators for measuring the success in rectal cancer centres across Canada.

Hospital Patient Centricity

Designer & Facilitator | Healthcare | Q2 2013

I facilitated a hands-on workshop with top hospital physicians and executives to map patient needs across departments and functions, inspiring improvements in patient-care across the hospital.