Designing scalable product experiences
Product Design | B2B SaaS | Q4 2018 - Q3 2020
Design for an AI-powered feature that scaled an enterprise platform, helping professionals analyze and extract insights from large document sets in high-pressure workflows. Read more →
Product Design | Enterprise Software | Q1-Q2 2025
Designed a monitoring interface that enabled operators to track production workflows and troubleshoot issues, reducing downtime through clear data visualization and intuitive controls. Read more →
Product Design | Enterprise Software | Q3-Q4 2025
Redesigned a complex configuration interface to make system setup more accessible for non-expert users, improving adoption for a web-based platform.
Product Design | B2B SaaS | Q3-4 2021
Designed an AI-powered feature that automatically suggested how to organize large document sets, reducing manual sorting time and improving review efficiency.
Turning complex data into actionable insights
Project Management & Design | Geospatial | 2022-2024
Led product design for a data catalog platform used by researchers to search and filter data products, designing interactive search and discovery workflows. Read more →
Product Design | Data Platform | Q2 2023
Designed a heatmap visualization showing spatiotemporal distribution of records, improving data discovery and helping users identify patterns across large datasets.
Product Design | Open Source | Q3 2022
Evolved a proof-of-concept similarity search tool for locating related content across large datasets, shipping an MVP in 2 months that provided foundation for future iterations.
UX Design | Developer Tools & Open Source | Apr-Jul 2023
Redesigned the UX for a data visualization library, making it easier for technical users to quickly create interactive maps and visualize complex datasets.
Design & Development | Data Visualization | Q2-4 2020
Designed and developed an interactive data article that helped stakeholders understand complex modeling processes through visual storytelling and data visualization. Read more →
Understanding user needs through research and journey mapping
Service Design | Government | Q4 2023 - Q1 2024
Analyzed a reporting workflow tool for public sector organizations, translating complex reporting steps into clear, actionable insights for decision-makers. Read more →
Research & Facilitation | Climate Tech | Q1 2024
Facilitated a 3-day co-creation workshop with international stakeholders at the World Meteorological Organization in Geneva, aligning on product vision for a global climate resilience platform.
Service Design | Financial Services | Q3-4 2013
Led end-to-end research mapping current and future customer experiences for a major financial institution, identifying opportunities that shaped their product roadmap.
Research & Strategy | Retail & E-commerce | Q3 2018
Led cross-Canada research to understand barriers in a new consumer market, providing insights that shaped product and marketing strategy for major retailers.
Service Design | Healthcare | Q4 2016
Designed a service blueprint for a self-monitoring health service, mapping the full patient journey across digital and physical touchpoints.
Designer | Financial Services | Q3-4 2013
Redesigned service delivery for a microfinance organization, creating workshop materials and service blueprints that transformed how they supported entrepreneurs.
Service Design & Facilitation | Healthcare | Q2 2013
Conducted patient interviews and facilitated a 2-day workshop with 30 healthcare professionals to identify key experience moments and success metrics.
Designer & Facilitator | Healthcare | Q2 2013
Facilitated workshops with hospital executives to map patient needs across departments, identifying system-level improvements in patient care delivery.
Teaching, team building, and design operations
Teaching & Mentorship | Education | Q1 2019-2021
Designed and taught a 12-week university course on systems thinking for product and service design, mentoring 70+ students through research and prototyping. Read more →
Design Leadership | Remote Team | Q1 2022
Brought together a distributed design team to co-develop vision, establish a maturity model for growth, and set standards for critique and collaboration.
Workshop Design & Facilitation | Education | Q2 2018
Co-led a hands-on 2.5-day design thinking workshop for college faculty, teaching methods to help students develop innovation skills.
Visual Design Strategy | Research & Data | Q1 2018
Helped researchers translate complex data findings into visual communications for non-technical audiences, establishing templates for future outputs.
Design & Facilitation | Healthcare | Q3-4 2013
Designed project branding and supported research for an enterprise-wide strategic framework on patient centricity, leading to 30+ patient-focused initiatives.
